ecwon8 Privacy Policy

1. Scope and Data Controller

1. This Privacy Policy applies to all personal data collected and processed by ecwon8 (referred to in this Policy as "we", "us", or "the Company") in connection with the ecwon8 platform accessible at ecwon8.app, including all associated sub-domains and mobile browser interfaces.
2. This Policy applies to all registered Users and visitors to the ecwon8 website, regardless of the device or browser used to access the Platform.
3. ecwon8 is the data controller in respect of personal data collected directly through the Platform. Where ecwon8 engages third-party service providers who process personal data on its behalf, those providers act as data processors and are bound by contractual obligations that reflect the standards set out in this Policy.
4. This Policy should be read in conjunction with the ecwon8 Terms & Conditions, which govern the overall legal relationship between ecwon8 and its registered players.

2. Personal Data We Collect

ecwon8 collects personal data in the following categories:

1. Registration Data: When you create an ecwon8 account, you provide your full legal name, date of birth, email address, mobile number, and residential address. This information is mandatory for account creation and identity verification purposes.
2. Identity Verification (KYC) Data: In fulfilment of our licensing and anti-money laundering obligations, we collect copies of government-issued identity documents (such as MyKad or passport), proof of address documents (such as a utility bill or bank statement), and where required, proof of payment method ownership.
3. Financial Data: We collect records of deposits, withdrawals, and bet transactions processed through your ecwon8 account. Payment method details (such as e-wallet identifiers for Touch n Go eWallet and Boost, or bank account references for Maybank, CIMB, and Public Bank) are collected to process transactions and comply with our payment method verification requirements.
4. Device and Technical Data: When you access the ecwon8 Platform, we automatically collect your IP address, browser type and version, device type, operating system, and session activity logs. This data is used for fraud prevention, security monitoring, and platform performance analysis.
5. Usage Data: We collect information about how you interact with the ecwon8 Platform, including games played, betting patterns, session duration, and navigation paths. This data is used to personalise your experience and to comply with responsible gaming monitoring obligations.
6. Communications Data: When you contact ecwon8 customer support, we retain records of that correspondence, including live chat transcripts, email exchanges, and support ticket details.

3. How We Use Your Personal Data

ecwon8 uses your personal data for the following purposes:

• To create and manage your ecwon8 account and verify your identity in accordance with KYC requirements;
• To process deposits, withdrawals, and all financial transactions in MYR through your selected payment method;
• To provide access to the ecwon8 Platform's games, live dealer tables, and sportsbook betting markets;
• To administer bonus offers, promotions, and the ecwon8 VIP loyalty programme;
• To comply with anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gaming obligations under applicable licensing conditions;
• To detect, investigate, and prevent fraud, account abuse, and other prohibited conduct as defined in the ecwon8 Terms & Conditions;
• To communicate with you regarding your account, including transactional notifications, security alerts, and responses to customer support enquiries;
• To send you marketing communications about ecwon8 promotions and offers, where you have provided consent or where we have a legitimate interest in doing so — you may opt out of marketing communications at any time via your account settings;
• To monitor your gaming behaviour for responsible gaming purposes, including identification of patterns that may indicate problem gambling;
• To improve the ecwon8 Platform's functionality, security, and user experience through analysis of aggregated and anonymised usage data.

4. Legal Basis for Processing

1. Contractual Necessity: The majority of ecwon8's processing of your personal data is necessary for the performance of the contract between you and ecwon8, as established by your acceptance of the Terms & Conditions. This includes account management, payment processing, and game provision.
2. Legal Obligation: ecwon8 processes certain personal data — particularly KYC and AML-related data — because it is legally required to do so under the conditions of its operating licence and applicable financial crime prevention regulations.
3. Legitimate Interests: ecwon8 may process your personal data on the basis of legitimate interests, including fraud prevention, security monitoring, and the improvement of Platform services, where those interests are not overridden by your data protection rights.
4. Consent: Where ecwon8 processes your data for purposes that are not covered by the above bases — such as the sending of non-transactional marketing communications — we will seek your explicit consent prior to processing. You may withdraw this consent at any time without affecting the lawfulness of any prior processing.

5. Sharing and Disclosure of Your Personal Data

1. ecwon8 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
2. We may share your personal data with the following categories of third parties, strictly as necessary to deliver our services or comply with our obligations:
   • Payment processors and e-wallet providers (including the operators of Touch n Go eWallet, Boost, and FPX bank transfer infrastructure) to facilitate deposit and withdrawal transactions;
   • Game software providers who supply the live dealer, slots, and other game content accessible through the ecwon8 Platform, to the extent required to resolve technical disputes or settle game outcomes;
   • Identity verification and KYC service providers engaged to assist with document verification and fraud screening;
   • Regulatory and licensing authorities, where disclosure is required under the conditions of ecwon8's operating licence or by a lawful request from a competent authority;
   • Professional advisers, including legal counsel and auditors, under obligations of professional confidentiality.
3. All third-party service providers engaged by ecwon8 are required to process your personal data only for the specified purpose for which it was shared and to maintain appropriate security standards.
4. In the event of a corporate transaction such as a merger, acquisition, or sale of substantially all of ecwon8's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

6. Cookies and Tracking Technologies

1. The ecwon8 Platform uses cookies and similar tracking technologies to maintain session authentication, remember your preferences, prevent fraud, and analyse Platform usage patterns.
2. Strictly Necessary Cookies: These are required for core Platform functionality, including maintaining your login session and ensuring secure account access. These cookies cannot be disabled without impacting your ability to use the Platform.
3. Functional Cookies: These remember your language preferences, display settings, and other personalisation choices to improve your experience on subsequent visits.
4. Analytics Cookies: ecwon8 uses anonymised analytics data to understand how players navigate the Platform, which features are most used, and where technical issues may occur. This data is processed in aggregate form and is not linked to your individual identity.
5. You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the ecwon8 Platform, including your ability to maintain an active login session.

7. Data Retention

1. ecwon8 retains your personal data for as long as your account remains active and for a period thereafter as required by our licensing obligations and applicable law.
2. Transaction records and KYC documentation are retained for a minimum of five (5) years following the closure of your account, in accordance with standard AML and financial record-keeping requirements.
3. Customer support communications are retained for a period of three (3) years from the date of the last interaction, or longer if the subject matter involves an ongoing dispute.
4. Following the expiry of applicable retention periods, your personal data is securely deleted or anonymised in accordance with ecwon8's data destruction procedures.

8. Security Measures

1. ecwon8 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration.
2. All data transmitted between your device and the ecwon8 Platform is encrypted using Transport Layer Security (TLS). Sensitive data at rest, including payment information and identity documents, is encrypted using AES-256 or equivalent standards.
3. Access to personal data within ecwon8's systems is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
4. ecwon8 conducts regular security assessments of its platform infrastructure. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, ecwon8 will notify you without undue delay and will take immediate remedial action.
5. Whilst ecwon8 takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. You are encouraged to use a strong, unique password for your ecwon8 account and to enable two-factor authentication where available.

9. Your Data Protection Rights

Subject to applicable law and our legal retention obligations, you have the following rights in relation to your personal data held by ecwon8:

• Right of Access: You may request a copy of the personal data ecwon8 holds about you;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data in your account;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances;
• Right to Object: You may object to the processing of your personal data on the basis of legitimate interests, including for direct marketing purposes;
• Right to Data Portability: Where processing is based on your consent or a contract, you may request a copy of your data in a structured, machine-readable format.

To exercise any of the above rights, please contact ecwon8 customer support. We will respond to all verifiable requests within thirty (30) days. We may need to verify your identity before processing a data rights request.

10. Children's Privacy

1. The ecwon8 Platform is strictly restricted to individuals aged 21 and above. ecwon8 does not knowingly collect or process personal data from individuals under the age of 21.
2. If ecwon8 discovers that personal data has been collected from a minor, the relevant account will be immediately closed, all associated data will be deleted, and any deposited funds will be returned to the source payment method following identity verification.
3. If you believe that ecwon8 may have inadvertently collected personal data from a minor, please contact customer support immediately.

11. Changes to This Privacy Policy

1. ecwon8 reserves the right to update this Privacy Policy at any time. Where a material change is made to how we process your personal data, we will notify registered players via email or a prominent notice on the Platform prior to the change taking effect.
2. The date of the most recent revision is displayed at the top of this Policy. Your continued use of the ecwon8 Platform following notification of a change constitutes your acknowledgement of the updated Policy.
3. We encourage you to review this Privacy Policy periodically to stay informed about how ecwon8 protects your personal information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or ecwon8's processing of your personal data, please contact our support team. Our contact email is displayed in the footer of every page on the ecwon8 Platform. We aim to acknowledge all data protection enquiries within two (2) business days and to resolve them within thirty (30) calendar days.

If you are not satisfied with ecwon8's response to a data protection concern, you may have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.